From Implementation to Launch to Ongoing Support
From Implementation to Launch to Ongoing Support

Service Program

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Service Program

Dematic Sprocket is not just a software application — it is a complete maintenance solution. The Dematic team recognizes you cannot afford downtime for your assets and operations. Accordingly, we have created a service program that accounts for those needs, from implementation to launch to ongoing support.

The program starts at implementation. A Dematic consultant guides you through data collection and clean-up to validate data integrity. We work with you through site configurations and training throughout the process. After your site is up and running, Dematic is there for complete service support.

The best part is we can see what work orders are open. We can see how long they have been there. We can set deadlines on them. And we can also set our PMs to be scheduled automatically instead of having to remember when we're supposed to do them.

Tom Sterk
Maintenance Supervisor
Notions Marketing Corporation

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1396 Riverside Rd, Bigfork, MT, 59911