From Implementation to Launch to Ongoing Support
From Implementation to Launch to Ongoing Support

Service Program

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Service Program

Dematic Sprocket is not just a software application — it is a complete maintenance solution. The Dematic team recognizes you cannot afford downtime for your assets and operations. Accordingly, we have created a service program that accounts for those needs, from implementation to launch to ongoing support.

The program starts at implementation. A Dematic consultant guides you through data collection and clean-up to validate data integrity. We work with you through site configurations and training throughout the process. After your site is up and running, Dematic is there for complete service support.

We absolutely love Sprocket! We have been using it since 2005, and it has met our needs very nicely. It is easy to navigate and manage maintenance requests. We especially like the preventative maintenance module. Our PM program has improved dramatically as a result of using Sprocket, and the number of emergency repairs has decreased accordingly.

David
Auxiliary Maintenance
BYU

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1396 Riverside Rd, Bigfork, MT, 59911