Dematic Sprocket is not just a software application — it is a complete maintenance solution. The Dematic team recognizes you cannot afford downtime for your assets and operations. Accordingly, we have created a service program that accounts for those needs, from implementation to launch to ongoing support.
The program starts at implementation. A Dematic consultant guides you through data collection and clean-up to validate data integrity. We work with you through site configurations and training throughout the process. After your site is up and running, Dematic is there for complete service support.
Our experience with Sprocket has been good. The software has many features that we will develop in the future as time and needs develop. I always feel like part of the familiy when I am speaking to the technicians. It is a good company and a good platform to be using at this time.