From Implementation to Launch to Ongoing Support
From Implementation to Launch to Ongoing Support

Service Program

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Service Program

Dematic Sprocket is not just a software application — it is a complete maintenance solution. The Dematic team recognizes you cannot afford downtime for your assets and operations. Accordingly, we have created a service program that accounts for those needs, from implementation to launch to ongoing support.

The program starts at implementation. A Dematic consultant guides you through data collection and clean-up to validate data integrity. We work with you through site configurations and training throughout the process. After your site is up and running, Dematic is there for complete service support.

I have had nothing but great support from the Sprocket Tech-Support team since we went live in December 2012. Your team is the best, and again, I thank you all for everything you have assisted me with.

Administrative Assistant
Mercy Health System

1396 Riverside Rd, Bigfork, MT, 59911