Dematic Sprocket is not just a software application — it is a complete maintenance solution. The Dematic team recognizes you cannot afford downtime for your assets and operations. Accordingly, we have created a service program that accounts for those needs, from implementation to launch to ongoing support.
The program starts at implementation. A Dematic consultant guides you through data collection and clean-up to validate data integrity. We work with you through site configurations and training throughout the process. After your site is up and running, Dematic is there for complete service support.
The Sprocket implementation support team and staff members are always available. They have provided expert guidance in setting up and managing our equipment database, preventative maintenance procedures, and inventory tracking. The Sprocket PM system, start-up team, and support staff has exceeded our expectations in every way.